Raffaele Filannino — Via Isonzo 79, 70125 Bari (BA), Italy — VAT number IT07231500724 — email: [email protected]
Through the chat widget on this site and on chatbot.levelzero.net, we collect the following when a user voluntarily provides it to start a conversation:
This data is used to: provide the automated assistance service requested, respond to inquiries received, manage any appointment bookings and — if the user requests it — connect them with a human operator.
Processing is based on the explicit consent given by the user when starting a conversation with the chatbot.
Messages exchanged with the chatbot are processed by OpenAI (the provider of the language model used to generate responses), based in the United States. The transfer of data to a non-EU country relies on the standard contractual safeguards provided by that vendor for data processing.
We do not sell or share collected data with third parties for marketing purposes.
This site does not use profiling or advertising cookies. It uses:
sessionId) set by the chat widget, needed to keep the conversation session active for 30 minutes — exempt from consent as it is strictly necessary for the requested service to function.fonts.googleapis.com): loading typefaces involves transmitting the visitor's IP address to Google Ireland Limited.Data is retained for as long as necessary to provide the requested service and to fulfill any contractual or legal obligations, unless the data subject requests deletion.
At any time you can exercise, by contacting us at [email protected], the rights provided under Articles 15-22 of Regulation (EU) 2016/679 (GDPR): access, rectification, erasure, restriction of processing, data portability and objection. You may also lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it) or your local supervisory authority.
This notice may be updated periodically. Last updated: July 19, 2026.